Systems Analyst 3 Support< strong>< p>
Preferred Qualifications< strong>< p>
SENIOR ENGINEER EXPERIENCED ON< strong> Oracle Business Intelligence< strong> AND< strong> ORACLE DATAINTEGRATOR< strong>< p>
ACS is looking for Engineers skilled and with< p>
real experience on Fusion Middleware technology mainly on Oracle Business< p>
Intelligence Enterprise Edition and Oracle Data Integrator but knowledge on< p>
additional FMW Areas would be a plus. These engineers will join the EMEA< p>
Expertise Center a team which centrally delivers proactive and reactive< p>
services for any country across the globe.< p>
Advanced Customer Support ACS is an< p>
organization providing tailored mission critical support services for the full< p>
Oracle Product Stack. Advanced Customer Support understands the customer's< p>
needs and helps them to increase availability improve performance mitigate< p>
risk and save cost.< p>
ACS Engineers have the mission< p>
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to develop and manage the technicalrelationship with a designated account s in order to maximize the valueof Advanced Customer Support to the customer < p>< li>
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to develop and maintain trustedrelationships with the other Oracle contacts within designated account s and relevant third parties < p>< li>
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to act as the technical primary point ofcontact for Oracle Support and< p>< li>
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to safeguard customer satisfaction andrenewal through quality delivery and added value.< p>< li> < ol>
RESPONSIBILITIES < strong>< p>
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Delivering high quality technical resultsto ACS Customers < p>< li>
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Ensuring adherence to internal methodology tools and quality standards < p>< li>
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Identifying required recommended actionson Customer systems as main output of service delivery based on ownknowledge and experience < p>< li>
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Understanding customer requirements andbased on own skills and experience being able to design the properarchitecture using the most appropriate products and design a technicalplan to integrate them and implement the technical solution.< p>< li>
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Analyzing troubleshooting and solvingwhenever feasible the issues the customer may face using Oracle products.< p>< li>
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Escalating at the right time customerissues to Technical Account Manager where relevant < p>< li>
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Active participation on Servicesdevelopment < p>< li>
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Active collaboration with other engineersin the team or in other teams to share knowledge experiences and others which can benefit ACS Business results.< p>< li> < ul>
SKILLS< strong> < p>
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Deployment and configuration ofOBIEE OBIA.< p>< li>
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Administration and support of OBIEE OBIAenvironments.< p>< li>
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Troubleshooting and performance tuning.< p>< li>
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Developing and tuning Repository layersand init blocks as well as reports and dashboards.< p>< li>
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Knowledge with ETL and Data warehousing.< p>< li>
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Knowledge with BI Publisher XMLPublisher .< p>< li>
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Knowledge with ODI and integration withOBIEE.< p>< li>
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WebLogic Server< p>< li> < ul>
- Hands on experience on administration deployment troubleshooting and performance tuning.< li> < ol>
- Coherence 3.6 3.7 amp 12c is a plus< li> < ul>
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Installation configuration amp deployment of Coherence application including cache configuration< p>< li>
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Knowledge with performance tuningincluding Network performance test.< p>< li> < ol>
- Identity Management suite OID ODS SSO OIM OAM is a plus< li> < ul>
REQUIREMENTS< strong> < p>
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University Degree < p>< li>
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Fluent English French Spanish andGerman will be also valued < p>< li>
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Availability to travel and work onsite atcustomers< p>< li>
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Availability to work 24x7< p>< li> < ul>
Detailed Description and Job Requirements< strong>< p>
As a member of the Support organization your focus is to deliver post sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post sales non technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.< p>
As a Senior Systems Engineer you will interface with the customer< p>
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s IT staff on a regular basis. Either at the client< p>< li>
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s site or from a remote location you will be responsible for resolution of moderately complex technical problems related to the installation recommended maintenance and use and repair workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress status.< p>< li> < ul>
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing a demonstrated ability to work with customers on an independent basis with exceptional communication skills while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor< p>
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s degree in Computer Science Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle< p>< li>
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s core products applications and tools is important.< p>< li> < ul>
Job < strong> Support< p>
Location < strong> EG EG Egypt Giza< p>
Job Type < strong> Regular Employee Hire< p>
Organization < strong> Oracle< p>
from وظائف مطورين أوراكل في مصر http://ift.tt/2lbxhXI
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- Identity Management suite OID ODS SSO OIM OAM is a plus< li> < ul>
-
- Coherence 3.6 3.7 amp 12c is a plus< li> < ul>
- Hands on experience on administration deployment troubleshooting and performance tuning.< li> < ol>
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via IFTTT