Tasks
< u>< strong>As a Customer Support Specialist your responsibilities will be as follows
Order Processing Processes orders to ensure that customers receive accurate and timely delivery of Products systems or service.
Administration Ensures efficient and accurate input of customer orders into order management system.
Customer Relations Informs customers about production system service status based on inputs and clarifies any questions regarding orders.
Archive Maintains the Offers – Orders – Invoices Archive. Archives all documentation related to the
Transportation and delivery to the customer in line with local regulations.
Invoice Invoices orders according to order and delivery conditions.
Collects all documentation needed to comply with local regulations and creates the documentation for the credit and debit notes. Assists with the pick up and delivery of
Products to foreign customers.
Quality Executes defined procedures for missing or defective products ensuring efficient resolution and effective customer communication Review all LP Order’s modification and cancelation on SAP every week by order registration report.
Background of Issuing all type of LG’S amp LC‘s and follow up with Financial dept. and bank it’s related documentation up to closing.
Review the contract with financial and legal D.P and sign it and deliver it to the customer Issue Performa Invoice for customer he opened LC’S
Send weekly updated F.G to customer and follow up with them to deliver their F.G
Follow customer complains Solve problems until achieve customer satisfaction coordinate with different internal teams in order to ensure the complete handling of the request e.g. scheduling resourcing quotes price lists invoice .
Follow OTD for the order handling process reports KPI and targets
Act as point of contact for internal as well as external enquiries by phone and email.
Prepare and analyze regular statistics using respective tools and collecting relevant information.
Track regular target achievement and provide results to management
Requirements
< u>< strong>Ideally you'll hold Bachelor Degree with from five to ten years of experience in Order handling or planning project management in a multinational company.
Have a good experience in logistics and shipping in many different countries Europe and African countries .
Have full knowledge for the custom clearance Docs. And process in many countries.
SAP user order handling process Customer and Material Master data created DN Order acknowledgment goods receipt invoice receipt up to warehousing.
Fluent French Language is a must.
Additional Information
< u>< strong>If you require any further information about the position please contact us on careers eg.abb.com
ABB ABBN SIX Swiss Ex is a pioneering technology leader in electrification products robotics and motion industrial automation and power grids serving customers in utilities industry and transport amp infrastructure globally. Continuing more than a 125 year history of innovation ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132 000 employees www.abb.com
Senior professionals gt 5 years of work experience
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