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1 Technical Team Leader< strong>< u>< strong>< strong> < p>
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Minimum 3 years of experience as team Leader < p>< li>
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Minimum 7 years of experience in technical support Desktop Back office Network < p>< li>
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MCSE Certified is a Must
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CCNA is preferred < p>< li>
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Excellent verbal and written English Language < p>< li>
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Lead the Technical Delivery Team. < p>< li>
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Managing amp reporting day to day Service Delivery Aspects of the provided Services. < p>< li>
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Maintain Site Documentation up to date by following up with the Relevant Service Support Members. < p>< li>
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nbsp Responsible to meet and follow up on the agreed SLA < p>< li>< ul>
2 Desktop Field Engineer Senior Desktop Engineer< u>< strong> < p>
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2 4 in relevant Experience < p>< li>
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ITIL foundation 3 is a must < p>< li>
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MCSA Windows 10 is a must
< strong> Verbal amp Written English Language < p>< li> -
Support Laptops amp Desktop HW. < p>< li>
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Hardware amp Software Troubleshooting < p>< li>
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Basic Network amp IPT Troubleshooting < p>< li>
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Support in Client Windows OS Peripherals amp Communication Devices VC Data show...etc. < p>< li>< ul>
3 IPT Support Engineer< u>< strong> < p>
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Minimum 2 years of experience as a IPT Support engineer < p>< li>
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CCNA Collaboration is a Must < p>< li>
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ITIL foundation 3 is a must < p>< li>
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Carrying out configuration to complete work requests relating to the set up and administration of VoIP networks IP Telephony Contact Centre and Video applications and associated network services. < p>< li>
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A good understanding of enterprise networking including WAN LAN Wireless TCP IP Ethernet ISDN DNS DHCP 802.1X QoS Security Cisco UCCx UCCE CVP VXML gateways SIP Gateways Cisco VCS Control and VCS Expressway. < p>< li>
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Carrying out changes work requests and small developments in IP Telephony Contact Centre and Video environments < p>< li>< ul>
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4 Audio Video Engineer< u>< strong> < p>
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Minimum 2 years of experience in Audio Video support. < p>< li>
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ITIL foundation 3 is a must < p>< li>
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Installation of projection screens large flat panel LCD LED screens including assembly of video walls PTZ cameras wall ceiling and monitor attached speakers audio and video signal cables network cables UTP coaxial which are used by AV equipment desktop and ceiling mounted microphones VC client software installation and configuration Town hall support includes PA as well as VC in broadcasting mode interconnecting technologies as Polycom Skype for Business . < p>< li>< ul>
5 LAN WAN Network Specialist< u>< strong> < p>
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Minimum 1 years of experience in Network Support < p>< li>
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ITIL foundation 3 is a must < p>< li>
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CCNA Certificate is a Must < p>< li>
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Troubleshooting and resolution of COMPANY LAN problems < p>< li>
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Maintain an up to date Network LAN WAN layout diagrams. < p>< li>
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Provide technical assurance for all potential Network changes and or upgrades < p>< li>< ul>
6 Server Room IT Coordinator< u>< strong> < p>
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Minimum 1 years of experience in Backoffice Support < p>< li>
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ITIL foundation 3 is a must < p>< li>
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MCSE Certificate is preferred < p>< li>
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Provide smart hands support to hosting support vendor HP projects delivery co ordination and local vendor co ordination. < p>< li>
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Monitoring amp housekeeping of Server room IT equipment’s hosting areas. < p>< li>
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Manage backup tapes labelling offsite storing rotating recalling based on HP direction. < p>< li>
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Conduct audit at offsite Tape storage facility and submit report to local IT amp S management < p>< li>
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Periodic review of Configuration management reports and ensure that CMS records are 100 accurate < p>< li>
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Co ordinate hardware delivery and racking of any servers storage Tape Library as prescribed by HP relevant support teams and maintain inventory < p>< li>< ul>
7 Asset Management Specialist< u>< strong> < p>
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1 2 years in relevant Experience < p>< li>
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ITIL foundation 3 is a must < p>< li>
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A CompTIA Certified is a must < p>< li>
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Manage stock levels and storage of Equipment as required to meet the agreed SLA targets. < p>< li>
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Perform Basic Hardware diagnostic upgrade amp Minor break fix activities. < p>< li>
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Coordinate repair of hardware with Third Party as needed < p>< li>
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Coordinate asset movement within or between buildings and sites < p>< li>
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Provide Monthly reports to IT nbsp management with asset details stock level break fix refresh asset misuse and or abuse < p>< li>
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Effectively re deploy and re use of Equipment in accordance with Change Management procedures < p>< li>< ul>
8 Field Support Technician< u>< strong> < p>
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Minimum 2 years of experience as a support technician < p>< li>
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Ability to relocate and travel to company remote locations < p>< li>
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Strong knowledge of different network and servers HW devices Cisco and HP < p>< li>
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Handle onsite IT field services for end user network and data center devices. < p>< li>
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Cable patching and routing as per Network Administration instructions < p>< li>
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Install IT and network hardware Server room smart hands Assist in Lan and Wan cabling troubleshooting. < p>< li>< ul> < strong>
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