Provides technical support and periodic preventive maintenance activities related to point of Sales systems products mainly POS hardware located at customer sites Hotels Restaurants across Egypt . Troubleshoots Supports Repairs POS hardware at customer sites. Ensure that all performed support and maintenance activities are done within timeframe outlined in Service Level Agreement or according to ACTs service desk procedures time frame. Provides a prompt update to all support management systems like FC Client CRM .. etc. Assists to ACT POS workshop team in repairing defective hardware when needed. Responsible for maintaining the highest quality Service Delivery providing problem solving and troubleshooting while maximizing customer satisfaction. Acts as an Assistant or Backup for team members regarding any pending issues calls or assignments. Maintain and apply all work related procedures and documentation. Ensures self development in POS RES 9700 products software according to the agreed development plan. Continuously provide management with timely feedback and reports that includes but not limited to analysis of work progress in addition to suggestions for improvement and further development. Determines critical issues potential hardware or corruption problems appropriately and performs appropriate escalation when needed
Job Requirements a Bachelor degree of engineering Electronics Communication or equivalent . 2 3 years of Experience is a must 1 year experience in a similar or related field . Good command of English language. Good experience in dealing with Oracle DB PL SQL Forms Reports builder Crystal reports Windows 2003 8 Server. Very good knowledge of hardware repair circuit diagrams PC servers support. Proficient in current Windows Server and Desktop Operating Systems Greater Cairo resident is preferable. Ability to travel inside Egypt as well as oversees whenever required by business needs. Very good communication skills with a friendly customer oriented manner. Very Good Time management Presentation negotiation analytical Problem Solving Skills. Ability to work under pressure and meet deadlines while handling multi tasks at a time. Possesses Leadership skills Team work Spirit. Keywords Engineering
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