IT Helpdesk Operator

Remote support on answering calls on hotline number. Working on Service Desk HP Service Manager as A level support. Open Escalate Solve tickets on Service Desk. Basic IT Support knowledge on Hardware MS Apple etc. Excellent Professional communication skills in handling calls
Job Requirements Faculty of Engineering Communication and Computer Sciences or equivalent. Familiar with Microsoft products office application Antivirus. PC Software and Hardware diagnoses skills is a must Basic network troubleshooting is a must Good to have the following courses CCNA A MCSA or MCSE Ability to be a good listener and to really understand a customer problem or question and help them solve it. Ability to work under pressure Keywords Helpdesk Information Technology IT Installation CCNA MSCA MSCE A Engineering Computer Science IT Help Desk

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Author : myquotes

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