To gain a thorough understanding of customer’s business needs
To make suggestions and assist with itinerary planning
To provide suitable solutions to problems and provide assistance to travel junior consultants
To provide the best possible prices and advise the most suitable product s
To suggest the products of preferred partners and suppliers and increase hotel sales.
Adhere to and comply with customer Travel Policy
To be aware of any business environmental trends or issues that may affect the customer’s requirement and address their needs accordingly
Customer Care
Provide the highest level of customer care at all times
Act with courtesy speed and efficiency to build positive customer relationships
To be aware of any problems or risks and identify these immediately to the Office Supervisor so that corrective action is taken
Provide confirmations via CWT Itinerary
Traveler Services
To be aware of and adhere to Company procedures policies standards and best practices
To make domestic and international travel arrangements which include air hotel rail ground transportation and other travel related travel logistics
To use standard booking systems within the location use of CWT PNR Express Amadeus offices
To ensure all bookings are queued to Aqua for quality checks
To attend and participate in all appropriate product training to ensure the best possible advice is given to our customers
To ensure that telephones faxes and emails are responded to within the times set in the Location Client Service Level Agreement
To continually look for opportunities for refining and improving office efficiency whilst maintaining Company and service standards
To optimize usage of CRS Supplier websites for airline and general information in order to limit calls to Airlines’ support
To optimize usage of HARP for all hotel bookings
To be able to calculate and process reissues and refunds
To insert all data necessary for management reports and accounting functions.
To maintain security of passwords and confidentiality of Company and Customer information
Correctly log emergency calls received by customers
To effectively utilize the following CWT products.
Colleagues
To maintain a good working relationship with other team members and ensure a good working relationship within the Location and with other areas within the Company
To assist other team members whenever necessary
To mentor and monitor performance of less experienced members of the team as instructed by the Office Manager
Administration
To follow administration procedures according to Company standards
Efficient use of CRS queues and Scripts to ensure timely distribution of travel documents
To inset CRS remarks for bookings made
To conform to PCI standards
Primary Location
< strong>EG EG Cairo
Work from home
< strong>No
Employment type
< strong>Standard
Job Family
< strong>Travel Counselor
Scope
< strong>Country
Travel
< strong>No
Shift
< strong>Day Job
Organization
< strong>Traveler Services
Job Posting
< strong>Sep 27 2016
Technical skills
< strong> Languages
< strong>Good command of the English language Intermediate level reading writing and speaking
Presentation skills
< strong>Not required
Computer knowledge
< strong> IT skills
< strong>Working knowledge of Microsoft Word effective Internet browsing MS office outlook
Specific skills
< strong>Good interpersonal skills
Education Experience
< strong> Education
< strong>College degree
Experience
< u>< strong>Minimum 4 years travel industry experience. Other criteria such as good performance reviews business knowledge positive attitude and teamwork are essential factors to be a Senior Travel Consultant. vacancy must exist
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