The IT Support Specialist is responsible for managing and maintaining computers peripherals office phones software and related technology at the office. The individual in this role will monitor incoming IT helpdesk support requests and act to resolve or escalate as needed< p>
Job Requirements bull 3 years of recent experience in similar IT role bull Associates degree in applicable IT field or equivalent experience bull Windows 7 ndash 10 administration experience bull Microsoft Office Suite 2007 2016 and 365 functionality bull Desktop laptop and printer hardware troubleshooting bull Experience with Microsoft Active Directory and Exchange bull Experience with support ticketing systems and remote access tools bull Understanding of Ethernet TCP IP DHCP DNS firewalls and VPN bull Experience with PC network backup software and solutions bull Hands on experience with mobile devices Android Apple Windows bull Understanding of anti virus malware SPAM prevention and triage practices bull Effective time management skills bull Ability to effectively communicate technical info to both technical non technical individuals bull Ability to work outside normal business hours for projects
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