HELPDESK TECHNICIAN

Ready to put your skills to work? Michael and Son Services Inc. is looking for an IT Support Specialist with solid experience a passion for internal customer service leadership ability a team player and exceptional communication skills. If this is you submit an application. We are one of the fastest growing companies in the area. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. This is a full time position with benefits< strong>.< strong>Michael and Son Services Inc. has a comprehensive benefits packet including a 401 k company match health insurance paid time off and many more.

< strong>Essential Functions Duties And Responsibilities

< u>< strong>Installs troubleshoots services and repairs personal computers related PC software telephones cables and connectors. Provides personal computer thin client hardware software support and Avaya Phone system support. Installs services and repairs personal computers tablets laptops and installs company software. Connects personal computers and terminals to existing data networks. Maintains trouble logs. Instructs users in the use of personal computers and networks. Administrative support for Avaya PBX systems. Investigates information network and communications needs of users and makes recommendations regarding software and hardware. Moves equipment from office to office.

Position includes coordination with users IT staff and network administrators.
Provides support to users and troubleshoots resolves problems.
Responsible for maintaining acceptable levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with engineers to resolve support issues escalating to proper personnel where appropriate. Contact approved vendors for technical support.
Participates in new installations testing and special projects as needed.
Position spends significant portion of the day in the field supporting offices and moving equipment.

Maintains all support work orders in company helpdesk system

May participate in after hours support via cell phone and remote access to PC and or network

May include travel commitments up to 20

Preferred Qualifications

< u>< strong>Candidates with these desired skills will be given preferential consideration

Strong oral and written communication skills
CompTIA A or Network
Certification in related OS MS Windows Red Hat Linux
Proficiency in Microsoft products ex. Windows 7 Outlook Word Excel PowerPoint Visio PowerShell

Proficiency in remote administration and troubleshooting of desktop PCs
Experience in Active Directory configuring user and computer account

Proficient with managing and configuring Avaya Phone system

Hardware experience with mobile windows tablets would be highly desirable

Experience with “spiceworks” help desk ticket system would be a definite plus

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Author : myquotes

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