Job Purpose < strong>< p> The position is responsible for providing a pro active prompt reliable and professional personalized service to DHL rsquo s most valued customers in the area of customs clearance processes also to act as link between our customers amp the Gateway customs clearance department GCD Gateway Operations Department . Respond to internal and external customer requests for the held shipment customs related information in a timely and professional manner to ensure held shipments are processed to achieve optimum clearance times All ACBs must be completed within 1 hour . Ensure global service excellence by achieving productivity trace performance and quality targets. Provide customers with a pro active customer service including Alerting customers to service failures. Alerting customers to delays in Clearance. Adherence to approved gateway operations special clearance Service Level Agreement. Assist with resolution of the trace files where the problems specifically related to customs issues to support the prompt resolution of the files. To gather and make available of the shipment customs clearance steps process to our customer service team the most up to date customs information through appropriate channels ACA amp CCMS . To provide statistics and analysis to the special clearance services supervisor and the special clearance services manager to allow making informed decisions related to customers requests. Foster team approach with all fellow team members to achieve yearly department objectives and targets
Job Requirements Bachelor's Degree. 0 3 years experience in Air Freight. Prepared to work long hours as required. Computer literate. Excellent oral and written communication skills in English amp Arabic. nbsp Keywords Clearance Customs Clearance Logistics Customer Service Freight Supply Chain Shipping Customer Care Customer Support
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